Complaints and Speak Up

General complaints and speak up

At Trans-Oil Group of Companies, we value open communication and are committed to addressing any concerns or grievances promptly. If you have a grievance, concern or suggestion regarding our sustainability practices, we encourage you to voice them and engage with us in an open dialogue. Your input is crucial in our commitment to improving and advancing sustainable initiatives within our organization. Together, we can work towards a more environmentally conscious and responsible future.

Please, submit your grievances, concerns and any relevant suggestions using the on-line form below or download our  “Grievance form”  attached, or via phone, e-mail or in person at:

Trans-Oil Group of Companies

Telephone: +373 22 889 300

Fax: +373 22 889 301

E-mail: office@transoilcorp.com

Address: 27 Lev Tolstoi str. MD-2001 Chisinau, Republic of Moldova

Upon receipt of a grievance, an acknowledgment will be sent to the complainant within 5 working days. The relevant department will investigate the grievance within 10 working days. A formal response detailing the resolution and corrective actions will be communicated to the complainant within 15 days. In some cases, when additional time is required for investigation, the complainant will be informed of the delay along with an estimated timeframe for resolution.

All complaints will be treated confidentially, and we will regularly update you on their progress. We are committed to maintaining a responsible and ethical business environment in which every voice is heard and every complaint is taken into account.